The management of DHANAM Electrical believes that customer (client) satisfaction is an important key to the success of our business. This message is cascaded throughout the company. We have developed a comprehensive approach to customer care and to minimizing defects on all our schemes. Our objective is to achieve customer satisfaction and repeat business by providing electrical solutions that conform to agreed requirements. DHANAM Electricals has built its foundations on relationships with partners, associations, clients, contractors, and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors. The code of conduct at DHANAM Electrical stems from traditional values within our workforce. Trust, honesty and understanding encompass many of our beliefs and for your own peace of mind we have implemented the following and will endeavour to: ✓
Quality Assurance
The management of “DHANAM ELECTRICAL” are committed to operate every aspect of the business to those standards that offer the highest possible quality of service to all clients. This is supported by a progressive management style that encourages the Quality culture throughout the Company. The management are committed to the continuous improvement of the Quality Management System by establishing and reviewing quality objectives for all areas of the company.This is to ensure that the company operates effectively and efficiently and meets the needs of customers. The effectiveness of the Quality Management System is monitored by planned audits, management reviews and effective corrective and preventive action. All personnel have been made aware of the management commitment to this policy in particular and quality in general and are encouraged to demonstrate their own support to the system by continuous active participation.
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